Terms of use

Regulations of the LINGERIE MUSE online store

Specifying, among others rules of concluding sales contracts through the store, containing the most important information about the Seller, the store and Consumer's rights.

TABLE OF CONTENTS

§ 1 Definitions
§ 2 Contact with the Seller
§ 3 Technical requirements
§ 4 Shopping in the store
§ 5 Payments
§ 6 Execution of the order
§ 7 The right to withdraw from the contract
§ 8 Exceptions to the right to withdraw from the contract
§ 9 Complaints
§ 10 Personal data
§ 11 Reservations
Annex No. 1: Sample withdrawal form

§ 1 DEFINITIONS

Business days - days from Monday to Friday, excluding public holidays.
Account - a free Store function regulated by separate regulations (service provided electronically), thanks to which the Buyer can set up his individual Account in the Store.
Consumer - Consumer within the meaning of the Civil Code.
Buyers - every entity Buyers in the Store.
Regulations - these regulations.
Shop - LINGERIE MUSE online store run by the Seller at https://lingeriemuse.com.
Seller - LINGARTE COMPANY WITH LIMITED RESPONSIBILITY with its registered office at ul. Krakowskie Przedmieście 51, 20-076 Lublin, Poland, entered into the National Court Register - register of entrepreneurs by the REGIONAL COURT IN LUBLIN-EAST IN LUBLIN WITH ITS REGISTERED OFFICE IN VIETNAM, VI DEPARTMENT OF THE NATIONAL COURT REGISTER, under KRS number 0000522123, NIP 5252595567, REGON number 14742303400000.

§ 2 CONTACT WITH THE SELLER

  1. Postal address: ul. Krakowskie Przedmieście 51/15, 20-076 Lublin, Poland
  2. E-mail address: shop@lingeriemuse.com
  3. Phone: +48690690710
  4. Address to return the goods (in the event of withdrawal from the contract): LINGERIE MUSE ul. Krakowskie Przedmieście 51/15, 20-076 Lublin, Poland
  5. Address to send the claimed product: LINGERIE MUSE ul. Krakowskie Przedmieście 51/15, 20-076 Lublin, Poland

§ 3 TECHNICAL REQUIREMENTS

  1. For the proper functioning of the Store you need:
    • A device with Internet access
    • A web browser that supports JavaScript and cookies.
  2. To place an order in the store, in addition to the requirements set out in paragraph 1, an active e-mail account is required.

§ 4 PURCHASES IN THE STORE

  1. The prices of goods visible in the Store are total prices for the goods, including VAT.
  2. The Seller points out that the total price of the order consists of the price indicated in the Store: the price for the goods and, if applicable, the costs of delivery of the goods.
  3. The product selected for purchase should be added to the basket in the Store.
  4. Then, the Buyer selects from the available in the Store: the method of delivery of the goods and the payment method for the order, and also provides the data necessary to complete the order.
  5. The order is placed when the content is confirmed and the Buyer accepts the Regulations.
  6. Placing an order is the same as concluding a sales contract between the Buyer and the Seller.
  7. The Seller shall provide the Consumer with confirmation of the conclusion of the sales contract on a durable medium at the latest at the time of delivery of the goods.
  8. The Buyer may register in the Store, i.e. set up an Account in it or make purchases without registration by providing its data at every possible order.

§ 5 PAYMENTS

  1. For the order placed you can pay, depending on the choice of the buyer:
    1. By ordinary transfer to the Seller's bank account.
    2. By using a payment card:
      • Visa
      • Visa Electron
      • MasterCard
      • MasterCard Electronic
      • Maestro
    3. Through the payment platform:
      • PayPal
      • Dotpay
    4. Cash on delivery, i.e. cash at the time of delivery to the Buyer. Only on the territory of the Republic of Poland.
    5. By card or cash at the time of collection of your personal item. Only on the territory of the Republic of Poland.
  2. If you choose to pay via the Dotpay payment platform, the provider of online payments is Dotpay.pl.
  3. If the Buyer selects payment in advance, the order must be paid within 7 Business Days of placing the order.
  4. The Seller informs that in the case of some payment methods, due to their specificity, the payment of the order by this method is possible only directly after placing the order.
  5. By making purchases at the Store, the Buyer accepts the use of electronic invoices by the Seller. The buyer has the right to withdraw his acceptance.

§ 6 ORDER COMPLETION

  1. The seller is obliged to deliver the goods without defects.
  2. The deadline for completing the order is indicated in the Store.
  3. In the event that the Buyer chose payment in advance for the order, the Seller will proceed with the order after paying for it.
  4. In a situation where, under one order, the Buyer purchased goods with different delivery dates, the order will be processed within the deadline for the goods with the longest term.
  5. The goods are delivered exclusively on the territory of the Republic of Poland, the European Union countries and Ukraine.
  6. Goods purchased in the Store are delivered depending on which delivery method has been chosen by the Buyer:
    1. Through a courier company
    2. Via Polish Post Office
    3. To InPost parcel - only in Poland.
  7. The buyer may collect the goods in person at the Receipt Point during the opening hours.
  8. In the case of picking up a personal collection by the Buyer, the goods will be ready for collection at the indicated date of the contract, and if the Seller indicated the date of dispatch of the goods - within this period.

§ 7 RIGHT OF WITHDRAWAL FROM THE AGREEMENT

  1. The consumer has the right to withdraw from the contract concluded with the Seller through the Store, subject to § 8 of the Regulations, within 14 days without giving any reason.
  2. The deadline to withdraw from the contract expires after 14 days from:
    1. In which the consumer came into possession of the goods or in which a third party other than the carrier and indicated by the consumer came into possession of the goods.
    2. In which the consumer came into possession of the last item or in which a third party, other than the carrier and indicated by the Consumer, came into possession of the last of the things in the case of a contract requiring the transfer of ownership of many things that are delivered separately.
  3. In order for the Consumer to exercise his right to withdraw from the contract, he must inform the Seller, using the data provided in § 2 of the Regulations, of his decision to withdraw from the contract by an unambiguous statement (for example, a letter sent by mail or information sent by e-mail).
  4. The Consumer may use the model withdrawal form at the end of the Regulations, but it is not mandatory.
  5. To keep the deadline for withdrawal from the contract, it is enough for the Consumer to send information regarding the exercise of his right to withdraw from the contract before the deadline for withdrawal from the contract.

    EFFECTS OF WITHDRAWAL FROM THE AGREEMENT
  6. In the event of withdrawal from the contract, the Seller shall return to the Consumer all payments received from him, including delivery costs (except for additional costs resulting from the method of delivery chosen by the Consumer other than the cheapest method of delivery offered by the Seller), immediately, and in any case not later than 14 days from the date on which the Seller was informed about the Consumer's decision on exercising the right to withdraw from the contract.
  7. The reimbursement will be made by the Seller using the same payment methods that were used by the Consumer in the original transaction, unless the Consumer agrees to a different solution, in each case the Consumer will not incur any fees in connection with this reimbursement.
  8. The Seller may withhold the reimbursement of the payment until receipt of the goods or until proof of its return has been provided to him, depending on which event occurs first.
  9. The Seller asks you to return the goods to the following address: LINGERIE MUSE ul. Krakowskie Przedmieście 51/15, 20-076 Lublin, Poland, immediately, and in any case not later than 14 days from the date on which the Consumer informed the Seller about the withdrawal from the sales contract. The deadline is met if the consumer sends back the goods before the deadline of 14 days.
  10. The Consumer bears the direct costs of returning the goods.
  11. The Consumer is liable only for the decrease in the value of the goods resulting from the use of it in a different way than was necessary to establish the nature, characteristics and functioning of the goods.
  12. If, due to its nature, the goods can not be sent in normal mode by post, the consumer will also have to bear the direct cost of returning the goods. The Consumer will be informed about the estimated amount of these costs by the Seller in the description of the goods in the Store or when placing the order.
  13. If there is a need to return funds for a transaction made by the customer with a payment card, the Seller will be returned to the bank account assigned to the Buyer's payment card.

§ 8 EXCEPTIONS ON THE RIGHT TO WITHDRAW FROM THE AGREEMENT

  1. The right to withdraw from a distance contract is not entitled to the Consumer in relation to the contract:
    1. In which the subject of the service is a non-prefabricated item, manufactured according to the Consumer's specification or serving to satisfy his individual needs.
    2. In which the subject of the service is an item subject to rapid deterioration or having a short shelf-life.
    3. In which the object of the service is an item delivered in a sealed package, which after opening the packaging can not be returned due to health protection or hygiene reasons, if the packaging was opened after delivery.
    4. In which the subject of the service are things that after delivery, due to their nature, are inseparably connected with other things.
    5. In which the subject of the service are sound or visual recordings or computer software delivered in a sealed package, if the packaging has been opened after delivery.
    6. For delivery of newspapers, periodicals or magazines, with the exception of a subscription agreement.
    7. In which the price or remuneration depends on fluctuations in the financial market, over which the entrepreneur has no control, and which may occur before the deadline for withdrawal from the contract.
    8. For the delivery of digital content that is not recorded on a tangible medium, if the performance began with the Consumer's explicit consent before the deadline for withdrawal and after informing the entrepreneur about the loss of the right to withdraw from the contract.
  2. The right to withdraw from a distance contract is not available to an entity other than the Consumer.

§ 9 COMPLAINTS

  1. In the event of a defect in the goods, the Buyer has the opportunity to claim the defective goods on the basis of the warranty or guarantee provided in the Civil Code, if the guarantee has been granted.
  2. Using the warranty, the Buyer may, on the terms and in the deadlines specified in the Civil Code:
    1. Submit a price reduction statement
    2. With a significant defect - submit a statement of withdrawal from the contract
    3. Demand for the replacement of things to be free of defects
    4. Request removal of the defect
  3. The Seller asks to submit a complaint based on the warranty to the postal address or electronic address indicated in § 2 of the Regulations.
  4. If it turns out that in order to consider the complaint, it is necessary to deliver the advertised goods to the Seller, the Buyer is obliged to deliver this goods, in the case of the Consumer at the Seller's cost, to the address of LINGERIE MUSE, ul. Krakowskie Przedmieście 51/15, 20-076 Lublin, Poland.
  5. If the product has been granted an additional warranty, information about it, as well as its terms, is available in the product description in the store.
  6. Complaints regarding the operation of the Store should be directed to the e-mail address indicated in § 2 of the Regulations.
  7. Consideration of the complaint by the Seller will take place within 14 days.

    EXTRAORDINARY METHODS OF EXAMINING COMPLAINTS AND INVESTIGATING CLAIMS
  8. In the event that the complaint procedure does not bring the result expected by the Consumer, the Consumer may use, among others with:
    1. Mediation conducted by the competent regional inspectorate of Trade Inspection, to which you should apply for mediation. As a rule, the proceedings are free. The list of Inspectorates can be found here: https://www.uokik.gov.pl/wazne_adresy.php#faq595.
    2. Assistance of the competent and permanent amicable consumer court operating at the Provincial Inspectorate of Trade Inspection, to which an application for consideration before arbitral tribunal should be submitted. As a rule, the proceedings are free. The list of courts is available at: https://www.uokik.gov.pl/wazne_adresy.php#faq596.
    3. Free help from the municipal or poviat Consumer Ombudsman.
    4. The ODR internet platform available at: http://ec.europa.eu/consumers/odr/.

§ 10 PERSONAL DATA

  1. The administrator of personal data provided by the Buyer when using the Store is the Seller.
  2. The Buyer's personal data are processed on the basis of a contract and for its implementation, in accordance with the principles set out in the General Regulation of the European Parliament and of the Council (EU) on data protection (GDPR). Detailed information regarding data processing by the Seller is included in the privacy policy posted in the Store.

§ 11 DISCLAIMERS

  1. The provision of unlawful content by the Buyer is prohibited.
  2. Each order placed in the Store is a separate sales contract and requires separate acceptance of the regulations. The contract is concluded on time and for the purpose of the contract.
  3. Contracts concluded on the basis of these Regulations are concluded in Polish, English or Russian.
  4. In the event of a possible dispute with a non-Consumer Buyer, the competent court will be the court competent for the Seller's registered office.
  5. None of the provisions of these Regulations exclude or limit the rights of the Consumer under the law.

Annex No. 1 to the Regulations

Below is a template of withdrawal form from which the Consumer may or may not use:

TEMPLATE OF WITHDRAWAL REQUEST FORM
(this form should be filled in and returned only if you wish to withdraw from the contract)

LINGARTE COMPANY WITH LIMITED LIABILITY
ul. Krakowskie Przedmieście 51, 20-076 Lublin, Poland 
e-mail address: shop@lingeriemuse.com

- I .................................................................. I hereby inform about my withdrawal from the sales contract of the following:

..............................................................................................................................................................................................................
..............................................................................................................................................................................................................
..............................................................................................................................................................................................................
..............................................................................................................................................................................................................

- Date of receipt

...............................................................................................................................................................................................................

- Name and surname of the Consumer (s)

................................................................................................................................................................................................................

- Consumer's address (s)

................................................................................................................................................................................................................
................................................................................................................................................................................................................
................................................................................................................................................................................................................
................................................................................................................................................................................................................

Consumer Signature (only if the form is sent in paper version)

Date ...........................................

(*) Delete as applicable.

Account regulations

Account regulations in the LINGERIE MUSE store

TABLE OF CONTENTS
§ 1 Definitions
§ 2 Contact with the Seller
§ 3 Technical requirements
§ 4 Account
§ 5 Complaints
§ 6 Personal data
§ 7 Reservations

§ 1 DEFINITIONS

Account - the unpaid Store function (service) regulated in these regulations, thanks to which the Buyer may set up his individual Account in the Store.
Buyers - every entity Buyers in the Store.
Shop - LINGERIE MUSE online store run by the Seller at https://lingeriemuse.com
Seller - LINGARTE COMPANY WITH LIMITED RESPONSIBILITY with its registered office at ul. Krakowskie Przedmieście 51, 20-076 Lublin, Poland, entered into the National Court Register - entrepreneurs register by the REGIONAL COURT IN LUBLIN-EAST IN LUBLIN WITH ITS REGISTERED OFFICE IN VIOLIN, VI DEPARTMENT OF THE NATIONAL COURT REGISTER, under KRS number 0000522123, NIP 5252595567, REGON number 14742303400000.

§ 2 CONTACT WITH THE SELLER

  1. Postal address: ul. Krakowskie Przedmieście 51/15, 20-076 Lublin, Poland
  2. E-mail address: shop@lingeriemuse.com
  3. Phone: +48690690710

§ 3 TECHNICAL REQUIREMENTS

  1. For proper functioning and setting up an Account, you need:
    1. Active e-mail account
    2. A device with Internet access
    3. A web browser that supports JavaScript and cookies

§ 4 ACCOUNT

  1. Creating an Account is completely voluntary and depends on the will of the Buyer.
  2. The Account gives the Buyer additional options, such as browsing the order history submitted by the Buyer in the Store, checking the order status or editing the Buyer's data.
  3. In order to create an Account, complete the appropriate form in the Store.
  4. At the time of creating the Account, an agreement is concluded for an indefinite period between the Buyer and the Seller in the scope of keeping the Account on the terms specified in the Regulations.
  5. The Buyer may cancel the Account at any time without incurring any costs.
  6. In order to cancel your Account, you must send your resignation to the Seller at the following e-mail address: shop@lingeriemuse.com, which will result in immediate deletion of the Account and termination of the Account Maintenance Agreement.

§ 5 COMPLAINTS

  1. Complaints regarding the operation of the Account should be directed to the e-mail address shop@lingeriemuse.com.
  2. Consideration of the complaint by the Seller will take place within 14 days.

    EXTRAORDINARY METHODS OF EXAMINING COMPLAINTS AND INVESTIGATING CLAIMS
  3. In the event that the complaint procedure does not bring the result expected by the Consumer, the Consumer may use, among others, with:
    1. Mediation conducted by the competent regional inspectorate of Trade Inspection, to which you should apply for mediation. As a rule, the proceedings are free. The list of Inspectorates can be found here: https://www.uokik.gov.pl/wazne_adresy.php#faq595.
    2. Assistance of the competent and permanent amicable consumer court operating at the Provincial Inspectorate of Trade Inspection, to which an application for consideration before arbitral tribunal should be submitted. As a rule, the proceedings are free. The list of courts is available at: https://www.uokik.gov.pl/wazne_adresy.php#faq596.
    3. The ODR internet platform available at: http://ec.europa.eu/consumers/odr/.

§ 6 PERSONAL DATA

  1. The administrator of personal data provided by the Buyer when using the Store is the Seller.
  2. The Buyer's personal data are processed on the basis of a contract and for its implementation, in accordance with the principles set out in the General Regulation of the European Parliament and of the Council (EU) on data protection (GDPR). Detailed information regarding data processing by the Seller is included in the privacy policy posted in the Store.

§ 7 DISCLAIMERS

  1. The provision of unlawful content by the Buyer is prohibited.
  2. The Account maintenance contract is concluded in Polish, English or Russian.
  3. In the event of important reasons referred to in paragraph 4, the Seller has the right to amend these Account Regulations.
  4. Important reasons referred to in paragraph 3 are:
    1. the need to adapt the Store to legal provisions applicable to the activities of the Store
    2. improving the security of the service provided
    3. changing the functionality of the Account that requires modification of the Account regulations.
  5. The Buyer will be informed about the planned change in the Account Regulations at least 7 days before the change is implemented via an e-mail sent to the address assigned to the Account.
  6. If the Buyer does not accept the planned change, he should inform the Seller about it by sending an appropriate message to the Seller's e-mail address shop@lingeriemuse.com, which will result in the termination of the Account maintenance contract when the planned change takes effect or earlier. if the Buyer makes such a request.
  7. If the Buyer does not object to the planned change until its entry into force, it is assumed that he accepts it, which does not constitute any obstacle to the termination of the contract in the future.
  8. In the event of a possible dispute with the Buyer who is not a Consumer, the competent court will be the court competent for the Seller's registered office.
  9. None of the provisions of these Regulations exclude or limit the rights of the Consumer under the law.

LINGERIE MUSE store newsletter regulations

§ 1 DEFINITIONS

Newsletter - a free service provided electronically, thanks to which the Service Recipient can receive from the Service Provider electronically, previously ordered messages regarding the Store, including information on offers, promotions and new products in the Store.
Shop - LINGERIE MUSE online store run by the Service Provider at https://lingeriemuse.com
Service Provider - LINGARTE COMPANY WITH LIMITED RESPONSIBILITY with its registered office at ul. Krakowskie Przedmieście 51, 20-076 Lublin, Poland, entered into the National Court Register - entrepreneurs register by the REGIONAL COURT IN LUBLIN-EAST IN LUBLIN WITH ITS REGISTERED OFFICE IN VIOLIN, VI DEPARTMENT OF THE NATIONAL COURT REGISTER, under KRS number 0000522123, NIP 5252595567, REGON number 14742303400000.
Service buyer - every entity using the Newsletter service.

§ 2 Newsletter

  1. The Service Recipient may voluntarily use the Newsletter service.
  2. To use the Newsletter service it is necessary to have a device with a web browser in the latest version, supporting JavaScript and cookies, with access to the Internet and an active e-mail account.
  3. E-mails sent as part of this service will be sent to the e-mail address provided by the Customer at the time of subscribing to the Newsletter.
  4. The Client, in order to conclude a contract and subscribe to the Newsletter service, in the first step gives his e-mail address in which he wishes to receive messages sent as part of the Newsletter. Then, to the e-mail address provided in the first step, the Service Provider will send the Client a message verifying the e-mail address, in which there will be a confirmation link by the Service Recipient to subscribe to the Newsletter. After the Client confirms his will to subscribe to the Newsletter, a contract for the provision of the service is concluded and the Service Provider will start providing it to the Customer.
  5. The messages sent as part of the Newsletter will contain information about the possibility of unsubscribing from it, as well as a link to unsubscribe.
  6. The Customer may unsubscribe from the Newsletter without giving any reason and incurring any costs, at any time, using the option referred to in para. 5 or by sending a message to the e-mail address of the Service Provider: shop@lingeriemuse.com
  7. The use by the Customer of the link to unsubscribe from the Newsletter or sending a message requesting unsubscription from the Newsletter will result in the immediate termination of the contract in the provision of this service.

§ 3 Complaints

  1. Complaints about the Newsletter should be reported to the Service Provider at the e-mail address: shop@lingeriemuse.com
  2. The Service Provider will respond to the complaint within 14 days of receiving the complaint.

§ 4 Personal data

  1. The administrator of personal data provided by the Customer while using the Newsletter is the Service Provider.
  2. The Customer's personal data are processed on the basis of a contract and for its implementation, in accordance with the principles set out in the General Regulation of the European Parliament and of the Council (EU) on data protection (GDPR). Detailed information regarding data processing by the Seller is included in the privacy policy posted in the Store.

§ 5 Final provisions

  1. The Service Provider reserves the right to change these regulations only for important reasons. An important reason is the necessity to change the regulations caused by the modernization of the Newsletter service or change of the law, which affects the provision of the service by the Service Provider.
  2. Information about the planned change of the Regulations will be sent to the Customer's e-mail address provided at the time of subscribing to the Newsletter at least 7 days before the changes are implemented.
  3. If the Service Recipient does not object to the planned changes until their entry into force, it is assumed that they accept them.
  4. In the absence of acceptance for planned changes, the Service Recipient should send information to the e-mail address of the Service Provider: shop@lingeriemuse.com, which will result in the termination of the service agreement upon the entry into force of the planned changes.
  5. The provision of unlawful content by the Client is prohibited. 
Currency
Free Shipping
Free shipping above 85 euro via Polish Post within European Union
Free shipping (Paczkomaty InPost) on orders of €70.59 and more.
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